The terms 'You' or 'Your' refer to You as a Registered User and the terms 'Mind Space','We', 'Us', 'Company', and 'Our' refer to Mind Space. Registered User means a any person who has completed the registration process for receiving services offered by Mind Space by payment of the requisite fees.
You will be entitled to invoke this Refund Policy only as long as You are a Registered User. Your right to claim refund may arise in the event of the following types of defects or deficiencies on Our part: a. accounting error e.g. your account was charged for more than actual fees of the booked session; b. defect in services e.g. if you found the level of services received to be defective or unsatisfactory and company is able to validate your feedback post investigation; If there is any dispute as to the existence of a defect or deficiency as mentioned above, the decision of Mind Space shall be final. Any issue other than those specifically mentioned above, shall not be covered under this Refund Policy. If any deficiency in Service as reported by You is curable, Mind Space may instead of refunding the money for services, at its discretion choose to re-perform the services. All claims for refund must be made by You within a period of five (5) days from the date of Your receipt of services. Beyond such period, unfortunately we can't offer you a refund.
You can submit a request for refund only through our email [email protected]. The validity of the claim and Your eligibility shall be determined once we receive the claim for refund through any of the above methods. Submission of requests through any other methods shall not be entertained. Once the process is completed, we will communicate to You the extent of refund and a tentative date by which You can claim it. We try to respond to any request for refund within thirty (30) days of receipt of request. Generally we take about 30 days to process a refund; from the date a refund request is approved by Us. Delay in crediting a refund may be due to various reasons such as time taken by the banking process for reflecting the refund in your account. In case You have any doubts or need any information, please write back to us at [email protected].
A counsellor gives you their exclusive time and blocks it for you when you schedule an appointment with them. It is a disservice to their time and other clients who could have used that slot for their wellbeing when you dont show up. Our sessions are pre-booked in advance. As of now we do not offer rescheduling of appointment. Failing to turn up is chargeable amounting to non-refundable cancellation of the session. You will need to buy the session again in order to book the appointment. Your session duration, start time and end time, is fixed, if you're running late it will not give you any extra time for the session. If you're running late for more than 10 minutes, it amounts to session cancellation. In any unavoidable circumstances, if the counsellor cancels the apointment they will provide another slots in lieu of the same.